Please find SENDLou Ltd's key client documents below. These include our Terms and Conditions, Fee Schedule and Complaints Policy.
Details how SENDLou Ltd provides advocacy and consultancy support, including payment terms, client responsibilities, evidence-led work and limitations.
View Terms and ConditionsExplains how SENDLou Ltd fees are calculated, including hourly work, fixed fees, deposits and Tribunal hearing reservation fees.
View Fee ScheduleExplains how concerns or complaints can be raised and how SENDLou Ltd will respond.
View Complaints PolicyBy instructing SENDLou Ltd to provide services, clients confirm that they have read and agree to the relevant Terms and Conditions, Fee Schedule and Complaints Policy.
Before services commence, please take a moment to complete our Client Information and Acceptance Form . This helps us gather the information we need and confirms that you have reviewed our Terms and Conditions, Fee Schedule and Complaints Policy.
Most families complete this form in less than 2 minutes.
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